Chat features are a big hit for online shoppers

Biz report has an interesting article to support your next chat initative.  They report, “Over three-quarters of U.S. shoppers surveyed for BoldChat’s research into the effectiveness of live chat technology said the most common reason for initiating the service was when experiencing problems during check-out.  Currently, not many online shoppers are using live chat, and […]

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the ultimate online shopping experience

Original Post 10.14.2008 Ecommerce times released the first article in a series based on the outlining the Ultimate Online Shopping Experience. This article contains a great overview of what to concentrate on with looking at the strategy and design of the overall customer experience when setting out on building a new experience for your online […]

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Social eCommerce Shopping

Original Post 08.06.2008 Is this a new trend on the Web? Many think so as number of users and buzz begin to increase around these types of interactions. There are several sites out there that are combining the notion of the social Web with traditional eCommerce sites. There is a good article that I read […]

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